Privacy Policy

Our approach to privacy

Big River Tree Services respects your privacy and is committed to handling personal information responsibly. This policy explains the types of information we may collect, why we collect it, how it may be used and the choices available to you.

Information we may collect

This review website does not contain its own enquiry form. If you call, text, submit a review or follow a link to the main Big River Tree Services website, we may receive information you choose to provide.

• Your name and contact details
• Property address and service location
• Details, photographs or documents relating to a tree-service enquiry
• Reviews, feedback and other correspondence
• Basic technical information generated when the website is accessed, such as device, browser, security and usage information

How we collect information

Information may be collected directly from you by telephone, SMS, email, online forms or review submissions. Limited technical information may also be processed automatically by the website’s hosting, security and performance services.

How we use information

• Responding to enquiries and arranging inspections or quotes
• Providing and managing tree services
• Communicating about appointments, work and customer support
• Publishing reviews or feedback where permission has been given or the review is already publicly available
• Operating, securing and improving our websites
• Meeting legal, insurance, safety and record-keeping obligations

Disclosure of information

We may disclose information to employees, contractors, advisers, insurers, technology or website providers, and government or regulatory bodies where reasonably required. We do not sell personal information. Some technology providers may store or process information outside Australia, subject to their privacy and security arrangements.

Cookies and website technology

This website may use essential cookies or similar technologies required for hosting, security and performance. You can manage cookies through your browser settings, although blocking essential technologies may affect website operation.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Access, correction and complaints

You may ask to access or correct personal information we hold about you. You may also contact us if you have a privacy concern or complaint. We will respond within a reasonable time and may need to verify your identity before providing access.

Third-party websites

This website links to the main Big River Tree Services website, Google and other third-party services. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to this policy

We may update this policy when our practices, website or legal obligations change. The latest version will be published on this page with its updated date.